Job description

Wellness Team Members are the public face of the Co-op, providing friendly customer service while aiding the Wellness department. They answer customer questions while maintaining department backstock, displays, and have a working knowledge of supplements, personal care, and other wellness products. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating an exceptional customer experience. They work to achieve the collective goals of the organization and support the Ends, Vision, Culture and Values of the Co-op.

DUTIES AND RESPONSIBILITIES: Specific Wellness Team Member responsibilities include but are not limited to:

• Provide excellent, friendly and approachable customer service
• Work effectively with customers and team members in a high volume setting and provide an outstanding ability to listen and communicate efficiently
• Is educated about BFC Wellness products, the BFC Food Policy, and is familiar with the store layout; providing customers with direction of where to locate specific items, utilizes communication methods (walkie, phone, etc.) when the answer is unknown
• Offers BFC Wellness product suggestions to customer needs and explains the benefits and purposes of the product; educate customers in product selection and information
• Receives and answers telephone calls, directs the call to the appropriate contact
• Maintain attractive, fully stocked and rotated sections
• Stocks displays fully without overcrowding; faces items on shelves maintaining integrity of all sets

Skills and Requirements:

• Good communication and listening skills
• Excellent customer service skills
• Ability to thrive in a fast-paced, multitasking environment with a professional and friendly attitude
• Ability to speak, read, write, and understand the primary language(s) used in the workplace
• Ability to read and interpret documents like training materials, spreadsheets, reports and operating instructions
• Ability to work independently and as part of a team
• Comfortable working with computers

• (Preferred) 2+ years related experience

Benefits:

• Paid vacation, paid sick time

• 20% employee discount

• Dental & Vision Insurance

• Accident, Cancer & Critical Illness Insurance

• Life Insurance

• 401(k)

• Referral Program

• Friendly, healthy work environment

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Curbside pickup available

Ability to commute/relocate:

• Great Barrington, MA 01230: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work weekends?

Education:

• High school or equivalent (Required)

Experience:

• Retail: 3 years (Preferred)
• Wellness: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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