Job description

The ever-expanding phone, TV, and internet industries have created endless professional opportunities, and wehave been at the forefront of that growth. We have an enormous demand for a Verizon Customer Service Associate to help prevail in our mission of improving our customer’s lifestyles by introducing the most modern and up-to-date technological services possible. Such forward-thinking products and services need strong business partners to represent our message and the goals we look to achieve. With this new product rollout and actively promoting the telecommunications industry, our Verizon Customer Service Associates will become a core part of the team’s immediate future.

The Verizon Customer Service Associate’s main objective is to promote the most affordable, efficient, and fast services on behalf of Verizon. All Verizon Customer Service Associates must build a solid relationship with customers directly in person while providing exceptional customer support, giving detailed product presentations, and having a strong passion for exceptional communication. We are ecstatic to welcome an individual to our Verizon Customer Service team to help support both our customer service and sales departments!

Verizon Customer Service Associate Responsibilities:

• Main an up-to-date knowledge on all products and promotional campaigns to be able to give the most accurate deal possible to all of our consumers
• Examine client’s internet speed to make sure they are currently running the most effective possible web speed at also an affordable price
• Build relationships with clients to better understand their telecommunication goals/needs while coordinating the sales process
• Communicate with a professional and friendly tone to make sure the client feels the comfortability to approach the company with concerns or sales inquiries
• Focus on the direct promotion of all of our partner's services in different and exciting ways to keep our core clientele base while attracting new ones in the process
• Represent our company’s mission and culture by going the extra mile and taking the initiative with coworkers, clientele, and higher-level account management
• Train with executive-level account managers to grow skills from the entry-level into a more senior sales management role

Verizon Customer Service Associate Qualifications:

• Excellent public speaking skills and the ability to communicate clearly and confidently
• 1+ years of customer service or sales experience
• An initiative-driven mindset
• Comfortability in a fast-paced ever-changing environment
• The ability to work well in teams as well as excel individually
• A passion for working hands-on with clientele

*If someone is selected to become our Verizon Customer Service Associate, we would encourage them to start within two weeks of hiring. This position is on-site, full-time, and would we require someone to commute daily to our local Braintree location.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person

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