Technical Analyst 2
Job description
UNM Information Technologies seeks a Technical Analyst 2 to become an integral part of the Student Services IT team that oversees service delivery and systems management for Student Health and Counseling (SHAC), Enrollment Management, Global Education Office, and Student Affairs.
The ideal candidate will have a combination of strong communication, technical, and organizational skills; excellent problem-solving skills; along with solid customer support skills to support a diverse customer base. Candidates must be comfortable using a variety of tools and techniques, including in-person, phone, chat, e-mail, knowledge base, and trouble ticketing applications, and training.
The ideal candidate will have experience managing Microsoft and Apple endpoints in a complex enterprise that supports a range of services and uses sophisticated directory-based management tools such as SCCM/Intune, JAMF, with collaboration tools such as Teams/Zoom.
The position requires a thorough knowledge of managing Windows and Mac computers, an understanding of Microsoft Active Directory (AD), file/print services, and basic network and security practices. In addition, this position will assist in the support of SHACs electronic health record systems and devices.
Successful candidates will have exceptional communication skills, a thorough understanding of IT systems management best practices, and a well-developed sense of customer service in a complex environment.
This position is "on-site" meaning the employee works entirely (100% of the time) at a UNM worksite.
See the Position Description for additional information.
- Specialty licensure/certification may be required, as specified by the department.
- Successful candidate may be subject to a criminal background check prior to starting work.
Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Demonstrate great customer service, technical and organizational skills. Proficiency to support a diverse customer base, with clear communication that follows procedures, guidelines, and policies. Demonstrated skill in documenting technical solutions and providing remote and in-person support to non-technical customers. Experience mentoring and training customers to ensure partner-level engagement for continuous process improvement.
Experience utilizing Microsoft’s Active Directory to support a range of directory-enabled services including mobile device management (MDM), SCCM/JAMF endpoint configuration management, and foundational resources such as file/printer sharing, SharePoint and Teams collaboration, system updates, and customization, security compliance, pass-through authentication and authorization and other specialized integrations as appropriate.
Experience documenting service delivery process, procedure and that aligns with UNM and area policy as it pertains to the centralized/service owner best practice for core services, security, and cross-training.
Experience managing a structured computer inventory process as an essential feature of an equipment renewal and replacement plan.
Ability to troubleshoot technical issues and provide appropriate solutions with critical electronic health record systems and devices.
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Resume, cover letter, brief writing/presentation sample comparing endpoint lifecycle management strategies.Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
www.randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.randomorbitinc.com is the ideal place to find your next job.