Job description

Toyota Material Handling Solutions (TMHS) has been serving the material handling needs of the Los Angeles area since 1973. We have remained the #1 material handling and logistics provider in Los Angeles County since 2000. We dedicate ourselves to continuous improvement or “kaizen” which focuses on finding a better way to do things. That commitment runs through the entire Toyota Material Handling Solutions organization, from our service technicians to our accounting department. After all, the Toyota way means always seeking a better way.

We are a full service, one-stop-shop Material Handling Solutions Company providing new, used, rental, parts, service and training on forklifts and other Material Handling equipment. We also provide systems, racking and shelving, docks and doors, warehouse floor cleaning and port terminal equipment.

SERVICE WRITER Develops and sells customer quotes for Parts and Service. Dispatches technicians and processes service paper work. Responsible for processing warranties according to their policies and procedures including Toyota, Starlift, Cascade, and other brands.

Job responsibilities: Service writer (Primary responsibility)

• Creates repair quotes for customers based on technician requests, completed work orders and PMs, and incoming customer calls.
• Utilizes the Toyota and TVH parts systems to look up parts.
• Utilizes the Toyota Warranty Flat Rate Manual or “Quick Quote” Spreadsheet for labor hour quote times.
• Calls customers and presents quotes, obtains purchase orders, and follows up after the repair to ensure customer satisfaction.
• Coordinates with Transportation to pick up and deliver customer units and necessary rentals.
• Communicates with technicians, service supervision, and CSS to coordinate repairs.
• Monitors repair progress, and communicates changes of cost or completion dates to both the customer and CSS.
• Track quotes, sales, and quote time frames in the daily Service Writer Reports. Miscellaneous
• Other duties as assigned by management

Job Prerequisites:

• Working knowledge of forklift parts or comparable experience
• Experience in forklift maintenance procedures
• Ability to read, understand, and process work orders
• Experienced in Microsoft Office, Word, and Excel
• Strong oral and written communication skills
• Must be able to lift 25 lbs. unaided
• Must be reliable, report to work on time, ability to follow directions, and get along well with co-workers and management personnel

COMPETENCIES:

Communication – Speaks clearly and persuasively in positive or negative situations. Keeps others adequately informed. Selects and uses appropriate communication methods. Writes clearly and informatively. Edits work for spelling and grammar.

Initiative – Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent action. Looks for and takes advantage of opportunities. Asks for help when needed.

Job Knowledge – Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.

Job Type: Non-exempt Full-time

Salary: Starting at $20.00 per hour

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift
• Day shift
• No nights

Ability to commute/relocate:

• Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Service writing: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: One location

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