Reservations Specialist
Job description
Kailani Tours Hawaii LLC
Reservations Specialist
JOB DESCRIPTION
Are you a master of multi-tasting? Do you love the idea of learning something new every day? Are you well presented, highly articulate, and do you possess a solid work ethic? We want you to work with us in our Kona office! Kailani Tours is seeking an exceptional person to take our business to the next level - somebody that will be recognized as the person that sets everyone up for success.
The successful applicant will need to have a desire to learn about our products, our services, and team members. They’ll love the idea of a team that supports our adventure guides and upper management. They will have an ability to connect with our guests on the phone, assist with reservations, and help set up the next day’s tours for our guides. The successful applicant will above all else have a passion for setting up guests for a great vacation, they must love people, and have a desire to deliver amazing customer service. The perfect fit for this position is someone that can handle taking a reservation, packing tour supplies, and running out to swap vehicles if needed. They will relish the challenge of achieving the goals and targets that we set together and sharing in our success. They will love being part of a team that is growing quickly and poised to expand always, in all ways!
This role is highly rewarding for the right person and is a unique opportunity to grow in an industry that is truly exciting! The best candidates will be able to work independently while also having the desire to work in small groups.
POSITION SUMMARY:
● 70% Reservations – You are the key to creating amazing experiences for our guests. Help guide prospective guests to book the tour that’s best for them, executing with accuracy, and setting them up for an incredible day on tour. We work with Microsoft Office, FareHarbor booking software, and a few applications. Must be comfortable with emails, be detail-oriented, and enjoy getting the customer from call-to-booked. The phone, the phone, the phone.
● 30% Various Operational or Marketing Duties – No day is the same. Who knows what the day will bring? Some days you might run a vehicle to the repair shop, another you’ll be doing marketing runs to the hotels, and the next you might be setting up for a group at a restaurant. Ready for whatever!
ACTUAL RESPONSIBILITIES: Taking reservation phone calls and entering them into our booking software. Emailing vendors for the next day’s tours, verifying meal choices, and taking notes for guides. Any other duties as assigned; including but not limited to: assisting with fleet management, warehouse duties not described above, and limited driving duties that may include van swaps or rescues.
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Kailua-Kona, HI 96740: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
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