REMOTE Patient Advocate (EST/CT Time Zones)

Hours: Sunday-Thursday: 11:00AM-8:00PM; Sunday 9:00AM-6:00PM OR Tuesday – Saturday: 11:00AM-8:00AM; Saturday 9:00AM-6:00PM

Contract-to-hire

This role offers healthcare customer support professionals the ability to work alongside a leader in homecare solutions! Further explore this exciting opportunity below…

Benefits of this Role:

• Career Advancement – team members who work hard may have the opportunity for career advancement – most supervisors and leads started as a front-line call center associate!
• Work/Life Balance – Remote login at the comfort of your home.
• Making a Difference - The more challenging calls can be the most rewarding because you are making a difference to a customer or patient that needs your help!
• Culture - Great culture with a sense of community.

Job Overview:

• The Patient Advocate is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach.
• The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics.
• Monitors and supports clinicians to ensure service levels and requirements are met.
• The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care.
• This data generates reports and analysis to maintain the clinical program's goals.
• Making outbound calls to patients to schedule nurse assessment (50-100 daily)

Please note: This role is NOT a sales role. It’s Outbound/Outreach

Qualifications:

• 1+ years of Call Center experience is REQUIRED
• Sales/Outreach Experience and/or High-Volume Customer Service
• Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, medical billing/coding or RELATED FIELD)
• Must be available to work an 8-hour shift, in a call center, stationary environment
• Must be available to work weekends
• Must meet internet speed requirements (will be tested) / Confidential workspace
• High School Diploma or equivalent
• No time off within first 6-weeks of training

Work Environment:

• Remote Call center environment / outbound call center
• 100% Remote - Equipment provided
• Core Hours: 11:00am – 8:00pm Monday – Friday; Weekend work is 9:00am – 6:00pm
• Shifts Available: Sunday-Thursday: 11:00AM-8:00PM; Sunday 9:00AM-6:00PM OR Tuesday – Saturday: 11:00AM-8:00AM; Saturday 9:00AM-6:00PM
• Training Hours: M-F 8:30am-5:30pm EST (3 weeks)

For questions, please feel free to contact me:

Brittany DiBernardo

https://www.linkedin.com/in/brittanydibernardo

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.