Requisition No: 801244

Agency: Veterans Affairs

Working Title: OFFICE OPERATIONS CONSULTANT I - 50000876

Position Number: 50000876

Salary: $34,455.98

Posting Closing Date: 05/09/2023

Requisition #801244

Office Operations Consultant I

FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS

Bureau of Field Services

Lakemont Campus, Orange County

Starting Annual Salary: $34,455.98

Paid Bi-weekly

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

MINIMUM REQUIREMENTS

The following is required:

• Must have the ability and willingness to deal effectively and professionally with upset, difficult people.
• Must have at least One year secretarial or clerical work experience.
• Proficiency in Microsoft Office Suite: Excel, Word, Outlook
• Experience in internet research and web-based applications.
• Excellent customer service and interpersonal skills.
• Experience proofreading official or legal documents.
• Must have excellent multi-tasking and organization skills.
• Successful completion of a Level 2 background screening and due diligence process.

PREFERRED QUALIFICATIONS

• Veteran, member of the Armed Forces of the United States; having separated from such service under honorable conditions.
• Two or more years of secretarial or clerical work experience.
• Microsoft Office Excel Pivot Tables

POSITION DESCRIPTION

The incumbent will be located at the VA Lakemont Campus, Orange County, Florida Department of Veterans’ Affairs, Bureau of Claims Services. The primary responsibility of the incumbent in this position is to perform administrative and professional administrative duties in support of the Bureau.

• Use standard office computer for word processing, data entry, and data retrieval from existing department databases. Gather pertinent data and information for preparing reports for review. Collect and maintain statistical data for use in monthly, quarterly, and annual reports. Prepare presentations using graphs and charts from data collected in department databases. Pivot Tables. Maintain proficiency in Microsoft Word, Excel, Outlook and PowerPoint computer software.
• Greet and screen all persons entering the office to determine level of assistance required. Log each individual into the department computer database.
• Respond to telephone inquiries to determine the level of assistance required. Document calls and assign callers to Veterans Claims Examiners’ or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency for appropriate assistance. Receive and review incoming mail and sort and distribute to appropriate individual for response. Complete forms and documents using department computers or prepare forms manually if computer is not available. Compose and type routine office correspondence. Maintain privacy of all clients protected health information and ensure that the office is in compliance with current federal and state privacy regulations.
• Prepare reports correspondence and process routine mail. Review and correct all written documents, paper and computer, prior to being released by the supervisor. Maintain office inventory of equipment and consumable supplies. Order and receive office supplies as necessary.
• Order supplies for the Orlando and Gainesville regions. Assist other offices within the state with ordering supplies as deemed necessary. Send signed receipts from supplies received to purchasing for processing.
• Sign and receive printer requests as requested by purchasing.
• Update all the emergency contact lists (Emergency Contact List, Disaster Roll Call, IRIS) on a rolling basis.
• Perform other related duties as required to include but not limited to attendance at conference meetings, training, and seminars. Assist other Bureau of Claims personnel as required.

This is a Career Service Position

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.