Job description

About us

About Faces And Braces is a small business in Clarksville, TN. We are professional, fast-paced, engaging and our goal is to Is to provide the highest quality orthodontic care with exceptional service by going the extra mile before, during, and after treatment. We will thereby establish a lifelong partnership with our patients..

Our work environment includes:

• Modern office setting
• Growth opportunities

Responsibilities:Nr someone with solid Dental practice management experience in dental, orthodontics, or other dental specialities or a strong dental assisting or front office background (preferably in orthodontics) who is willing to learn and train. This is NOT an entry level positon and REQUIRES either strong dental or preferably orthodontic experience. We are a busy practice with 4 locations: Springfield TN, Clarksville TN, & Nashville TN

Responsibilities:

• Daily management of orthodontic operations including patient scheduling, patient flow, collecting copays, posting of procedures, insurance verification, answering phones, interacting with families, patient follow-up, in-office marketing, etc.
• Resolves problems by clarifying the issues involved; researching and exploring answers and providing alternative solutions
• Provide regular feedback to the Practice Administrator on employee performance and take an active role in leading the employees’ annual reviews and any disciplinary actions
• Responsible for successful onboarding and training of all new Orthodontic Treatment Coordinators and Patient Coordinators.
• Act as the central point of contact for orthodontic teams
• Lead and coach other team members
• Assist the Practice Administrator in structured and complete execution of any revised or new company policies
• Support the Claims and Payments department by ensuring that the company’s financial policies are accurately executed and that all commitments are being met on time
• Order and maintain office supplies in a cost effective manner according to defined budgets
• Ensure the team is provided with a safe and clean working environment and that our patients are wowed by the overall appearance of our office
• Resolve customer complaints and/or billing questions to the customer’s satisfaction
• Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, Employee Policy, Basic Labor laws, etc…)
• Work with the practice administrator to audit contracts, fees, acceptance ratios and strive for continuous improvement of the processes
• Maintain clear and concise communication and create strong relationships between the team
• Other duties as assigned

What we are looking for:

Great Attitude and Strong Work Ethic

• Good understanding of customer service & desire to work hard to exceed the expectations of our patients.
• Ability to work harmoniously with others, keeping focused on the common goal. Be a TEAM PLAYER.
• Someone who understands our desire in patient care: developing life-long dental patients.
• Honesty and Integrity

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Dental: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

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