GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position performs routine administrative duties in support of the
assigned program or division of the Parks and Recreation Department. Reports to the an Office
Manager or designated supervisor.

ESSENTIAL JOB FUNCTIONS

Performs routine administrative support work; answers telephone; ascertains nature of call and refers
to appropriate individual or provides appropriate assistance based on knowledge of situation or
researches to obtain more complete information. Processes incoming and outgoing mail.

May be responsible for receiving and verifying program revenue receipts and deposits; compiles and
records financial revenue and statistical information. Maintains office and equipment inventories,
orders supplies, receives shipping slips; may ensure payment of bills.

Promotes Newport News to the public; may provide support during special events, including making
deliveries or assisting with set-up and breakdown.

Operates standard office equipment to include computers, copiers, fax, and scanners.

Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE

Office Administration – Knowledge of office systems, practices, procedures and administration.
Knowledge of general office equipment and personal computers to include word processing,
spreadsheet, and related software.

Customer Service – Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.

Newport News, Virginia

JOB DESCRIPTION

OFFICE ASSISTANT
PARKS, RECREATION, AND TOURISM

Human Resources

Department

PC # 62674, 62692

REQUIRED SKILLS

Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees and all levels of management.

Computer Skills – Utilizes a personal computer to effectively complete a variety of administrative
tasks with reasonable speed and accuracy.

REQUIRED ABILITIES

Communication – Ability to effectively listen and understand information and ideas being
presented verbally and in writing.

Time Management – Ability to plan and organize daily work routine. Ability to establish priorities
for the completion of work in accordance with sound time-management methodology.

EDUCATION AND EXPERIENCE

Requires a High School diploma or equivalent, with any combination of education, experience or
training that equates to proven knowledge, skills and abilities (generally obtained through one year
of work experience in an administrative or customer service role).

ADDITIONAL REQUIREMENTS

An acceptable general background check to include a local and state criminal history and sex offender
registry check. Positions with driving assignments require a valid driver’s license and an acceptable
driving record.

PHYSICAL REQUIREMENTS

Requires the ability to exert light physical effort in sedentary to light work.
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10

pounds).
Tasks may involve extended periods of time at keyboard or work station.

SENSORY REQUIREMENTS

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Essential functions are regularly performed without exposure to adverse environmental conditions.