Job description

Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities

• Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned.

Job Skills:

• Analyze and interpret business records and statistical reports; interpret policies established by administrators.
• Use mathematical skills to interpret financial information.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts, experiences, and opinions.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

www.randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.randomorbitinc.com is the ideal place to find your next job.