Decatur

IL - Illinois

Operations: Manufacturing, Production, Maintenance, Utilities

Manager, Global OT Enterprise Services - Any ADM Manufacturing Location
This is a full-time, exempt position.

As a key member of the Operational Technology (OT) team, you will be responsible for advancing the
standardization and innovation of Operational Technology endpoint engineering and support globally.
You will work closely with OT engineers and partner with key business segments to ensure the
successful delivery of OT solutions to ADM operations.

Responsibilities:

• Direct, manage and maintain OT endpoint ecosystem globally (thin clients, PCs, scanners, mobile
• devices, etc.)
• Drive the establishment and communication of OT endpoint device and procedure standards
• (configurations, images, hardware, etc.)
• Drive development and implementation of OT endpoint strategic direction
• Provide initial end user support for OT/Process Automation (PA) systems globally, including
• development of user guides and initial user training
• Work with the OT Systems Infrastructure team to design and implement standard virtual desktop infrastructure solution
• Define and develop OT service management processes and metrics to drive performance andcontinuous improvement
• Manage global ServiceNow queue for OT and drive ServiceNow platform enhancements
• Perform capacity planning and lifecycle management to ensure all endpoint hardware, firmware, and software provides seamless service to plants
• Maintain compliance for endpoint-related OS licensing
• Drive deployment of endpoint management tooling
• Follow OT project methodology guidelines and standards and drive team adoption
• Coordinate endpoint activities with other OT/PA managers to help prevent plant interruptions
• Participate in vendor evaluations, recommend and review functional and overall system design, and complete technical planning to improve systems productivity and efficiency
• Manage, develop, coach, and motivate direct reports through diversity and inclusion, leadership capabilities, Ability to Execute (A2E) and Performance Excellence (PE)
• Manage third-party suppliers/contractors (where applicable)
• Some travel and on call are expected as part of this position as a member of the Global OT Leadership Team

Requirements:

• Minimum of Associates Degree in a technical area (computer science, engineering, etc.), Bachelor’s Degree preferred
• 7+ years of experience supporting enterprise-level technology operations and services
• 5+ years of experience managing technical staff, including a 24x7 network infrastructure/operations staff
• 5+ years of experience in a manufacturing environment
• Demonstrated experience managing the lifecycle, maintenance, and upgrades of endpoint technologies
• Knowledge of ITSM and ITIL processes and practices
• Strong knowledge of endpoint operating systems (windows, linux, etc.)
• Ability to think ‘outside the box’
• Strong communication skills - communicate at a conceptual level as well as at a hands-on, practical level
• Highly motivated, self-starter
• Comfortable working with cross-functional global teams
• Strong documentation and organizational skills
• Must have the ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities
• Demonstrated ability to lead by delivering on commitments and managing by example
• Demonstrated ability to work effectively in a fast-paced team environment; willingness to learn new skills and take direction from other team members; and ability to organize information and manage time efficiently

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.

ADM requires the successful completion of a pre-employment drug screen and a background check.

REF: 70076BR "AJCIND"

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ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

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