Job description
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.POSITION SUMMARY
The Kinship Navigator provides direct services/case management/coordination of care to an assigned caseload of individuals/families. This position assists in accessing needed supports and resources in the community, facilitates ongoing communication and advocacy between the family, DCF, school, probation and any other involved supports or service providers. This position may also facilitate/co-facilitate groups in accordance to standard practice.
EDUCATION AND EXPERIENCE/QUALIFICATIONS
High School Diploma and two years of lived experience as kinship or relative caregiver required. Effective time management, strong verbal and written communication skills are required.
LOCATION
Plainville, CT
SCHEDULE
Full Time
EMPLOYEE BENEFITS
Wheeler Clinic offers access to a comprehensive array of benefits, including:
- For Good Health
- Wellness Programs
- Free annual flu shots
- For Retirement
- 403(b) Plan, with clinic contributions for eligible employees
- For Career Advancement
- Education Reimbursement Program
- Training and development opportunities
- For Work Life Balance
- Generous paid time off
- 15 vacation days
- 9 company paid holidays
- 2 personal days
- 2 floating holidays
- 8 sick days
- Employee Assistance Program (EAP)- Free and confidential counseling
- Employee discounts on cell phone services
Answers the Navigation call queues: Greets callers in a professional and courteous manner.
Schedules appointments for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.
Obtains and records accurate information in the Electronic Health Record (EHR) at the time of every patient/client encounter.
Provides callers with accurate information, including but not limited to, accurate appointment date and time information.
Maintains a calm demeanor, displays respect, and practices active listening skills.
Actively manages the Navigation call queue, maintaining awareness to calls outside of the threshold.
Manages accurate and complete patient/client contact notes.
Maintains the Navigation voicemail box up to date.
Maintains faxes up to date.
Maintains confidentiality in a professional manner of all information received, discussed, and recorded.
Maintains competencies to meet expectations in all position-specific key performance indicators. Understands workflows and knowledge of all departments and services offered.
Maintains flexibility pertaining to cross training at the Front Desk, and coverage as it meets the needs of the department.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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