IT Service Delivery Manager - Debit Card Technology
Job description
Description
The Huntington Enterprise Payments team is seeking an IT Application Manager focused on delivery of debit card origination and servicing capabilities. In this role, this manager will build and manage 2-3 teams that execute in with a mix of agile and waterfall methodology. ,The manager will be dedicated to providing day to day support of batch and real-time processing components for debit card processing. You will work closely with other application delivery teams as well as mainframe tech services, architects, business users/owners, product, and QA teams.
The manager will perform resource management across both agile and waterfall project delivery methods. The manager will assign DEV and BSA resources based on capacity. You will monitor the teams work and establish priorities. The team will follow an agile Kanban framework and ensure deadlines are met. This manager will provide technical leadership and guidance to the team.
You will be engaged on incident calls, guiding the team, and make sure the team is resolving the issues and finding root cause as efficiently as possible. If critical or high incidents, this manager will be engaged on the Problem ticket calls to discuss root cause and create steps on how we can prevent the issue from occurring again.
Please Note: This position is available for a Hybrid work schedule (alternating Remote/On-site) in either the greater Columbus OH, Detroit MI or Minneapolis MN areas.
Your team is responsible for the following activities:
- Project deliverables, for example, helping the product owner with epics and features
- Helping with test scripts and either testing or helping QA group
- Design and development from the developer resources
- Implementation plans on project installs
- Code changes for production issues
- Fulfilling business data and research requests
- 24x7 on-call support rotation and this manager will be the escalation contact for any issues
- Incident review and resolution, including root cause analysis
- Support of Audit finding/action plan remediation and controls testing
- Support and implementation of infrastructure projects and upgrades
- Partner with stakeholders to understand business needs on projects and production support changes
Basic Qualifications:
- Bachelor’s degree
- Experience in integration with deposit and/or card payment processing platforms
- Minimum of 7 years in an IT environment, including experience supporting
- Minimum of 5 years managing and or leading teams
- Agile team leadership (2+ teams)
Preferred Qualifications:
- Experience with batch and online processing
- Strong organization skills
- Good communication and interpersonal skills for interacting and collaborating with developers, analysts, and business colleagues throughout the organization
- Experience working with vendor applications is a plus
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
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