Job description

Tekmanagment, Inc has been locally owned and operated in the Rogue Valley for 40+ years and we are looking to add an IT Service Manager to our team. This is a full-time benefitted position that you start accruing from Day 1. Candidates should be ready to work closely with our brilliant Tek-Team to deliver Southern Oregon’s best IT support! See the job description below and follow the application instructions if it fits your skills and experience. We can’t hire you if you don’t apply! IT Service Manager

• Full-time position
• Medford based.
• Salary: $60,000 - $80,000 Plus benefits

Primary Job Duties

• Ticket review – flagged tickets (Too much time, underperforming clients, repeating issues, timely ticket closure)
• Master of efficiency.
• Work with Dispatch to maximize billable percentage for service delivery team.
• Hold service delivery team accountable for accurate & timely time sheets.
• Ensure that services are delivered to the scope of customer agreements and quotes.
• Identifying ticket trends by use of reporting.
• Work to ensure customer satisfaction.
• Work with customers to resolve service delivery issues.
• Attend required meetings and communicate appropriate results with service delivery team.
• Promote empowerment of the service delivery team and Tek management’s workplace culture.

Qualifications

• 5+ years’ experience in management & leadership roles.
• Ability to be flexible and communicate to work successfully with technical team members, business owners, vendors, partners, and executive team members.
• Ability to think fast and use experience to make critical decisions.
• Strong technical problem management skills.
• Exceptional customer services skills.
• Attention to detail is a must.
• Excellent time management skills.

Additional Requirements

• Reliable transportation.
• Ability to pass an extensive background check.
• Ability to pass a drug screening test.

Additionally, to fit into Tek culture, you must be of Good Character

• Trustworthy, reliable, honest, & consistent.
• Excellent customer service, helpful, team player, good communicator, cost-effective.
• Respectful, compassionate, kind, and considerate.
• Proactive, prepared, resourceful, big picture, follow through, plan before action.
• Competent, lifelong learner, trainer, does it right and on time, knowledgeable.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Experience level:

• 5 years

Work Location: In person

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