Job description

POSITION TITLE: INSIDE SALES REPRESENTATIVE, PARTS SPECIALIST REPORTS TO: TEAM LEAD, INSIDE SALES

PRINCIPAL RESPONSIBILITIES:

• Participate in Customer Contact Center Team which may include after hour support.
• Collect required data to effectively handle the customer’s request.
• Create quotes using the intranet and parts manuals as trained.
• Assemble quotations, follow up with prospects, pursue and receive orders.
• Highly motivated to achieve booking targets.
• Follow up on all unclosed quotes (with a keen focus on quotes over $10K) with phone calls to the customer, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost.
• Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated.
• Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.
• Proactively engage customers with Konecranes’ full offering of service products.
• Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
• Manage customer complaints with a positive result.
• Other duties as assigned by Team Leader.
• After-hours and On Call Responsibility
• 10-15% Travel Requirement

EDUCATION: 4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred.

EXPERIENCE: Qualified candidates should have at least 5 years of inside technical sales experience.

OTHER REQUIREMENTS:

• PC proficiency including CRM, Outlook, Microsoft Word and Excel

Ability to multi-task large volumes of inquiries by phone, fax and email
Ability to multitask between multiple computer screens and programs
Proficient typing skills
Knowledge of SAP or equivalent business systems
Excellent organizational and problem-solving skills
Positive attitude and true willingness to help our customers

Job Type: Full-time

Pay: $52,287.00 - $57,847.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Supplemental pay types:

• Bonus pay
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 4 years (Required)
• Technical sales: 5 years (Required)

Work Location: In person

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