Hotel Front Desk Attendant
Job description
$13 - $14 hourly
Responsibilities:- Work with the housekeeping staff to ensure rooms are ready for new guests
- Bookkeeping: keep accurate records of all hotel guest account information
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Field customer complaints when necessary
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.
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