Job description
Locale is building the next generation of fully-flexible accommodations designed for the new ways people stay, live, and work. Our furnished apartments combine the best of hotel services and residential living, providing Locale guests with a high-quality, tech-enabled experience no matter how long the stay.
Founded in 2016, Locale has hosted thousands of guests across the country. We have worked with best-in-class real estate partners to enhance yield at their properties with our differentiated hospitality brand and operating platform. Backed by top venture capital and real estate investors, Locale is expanding our network of furnished apartments to new markets and we're building a formidable team to capture this massive growth opportunity ahead.
About the role
We are looking for a Guest Experience Agent who is passionate about creating an amazing guest experience. You will be the frontline hero for our guests, helping to facilitate an easy and enjoyable experience before, during, and after their stays. Guest communication will be primarily through phone, email, and chat support. Although this is a remote role, we have a highly interactive team and you'll be working closely with our other GX Agents and GX Manager on a daily basis, as well as teammates from other departments. We are looking for someone passionate about hospitality and highly motivated to help us build the future of accommodations!
What you'll do
- Communicate proactively with guests on multiple platforms (text, phone, and email)
- Respond swiftly and professionally to guest inquiries, concerns and needs
- Book reservations over the phone or through online platforms
- Be an expert on Locale policies, procedures and products
- Process payments and send confirmation details to guests
- Upsell, when appropriate, to enhance revenue
- Assist with group bookings
- Accurately input reservation, guest, and billing information into the PMS
- Foster connections with our guests, own issues that arise, and deliver positive outcomes
- Work proactively to ensure every stay is as seamless as possible
What we're looking for
- 2+ years in the hospitality industry; hotel or vacation rental experience preferred
- Prior front desk or call center work experience
- You can work evenings and/or weekends as needed
- Extremely organized with time management skills
- Exceptional oral and written communication skills
- Highly self-accountable
- A people person; positive, proactive and cool under pressure
- A team player committed to uplifting your coworkers
- Tech-savvy and eager to learn new systems
Locale benefits
- Great compensation package
- Comprehensive medical, dental, and vision insurance + 401(k)
- Unlimited PTO for full-time employees
- Fully distributed and remote working model
- Regular team meetings
- Monthly home office stipend
- Locale travel credit with discounts for friends and family
Locale is an equal opportunity employer and we celebrate our inclusive work environment. We welcome individuals of all backgrounds and perspectives to join our company.
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