Job description

BUG-A-SALT, a growing start-up manufacturing a unique, patented insect eradication device seeks a full-time Customer Service Specialist/Brand Ambassador.

Please attach a short cover letter to your application as to why you would be a great fit for our brand and company. We encourage you to review our website and products before submitting your application.

Summary:

We are looking for a Customer Service Specialist/Brand Ambassador that will be the liaison between our company and our customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. Before applying, check out our website at bugasalt.com and send us a letter or a note explaining why you think you would be a good fit for our brand.

Successful candidates must be willing and able to focus on taking care of our passionate customers and fans whether by phone or email. They must also be willing to roll up their sleeves and get their hands dirty. You will be asked to process returns, exchanges, and assist customers with mechanical support questions. You will also be responsible for escalating complaints when needed. To do well in this role you need to be able to remain calm when customers are frustrated. Applicants must be willing to wear several hats, have a thick skin, can’t be squeamish around bugs and other insects, have good sense of humor, and be comfortable in a dog friendly office. Our company is modeled to reward employees who prove themselves to be hard working and dedicated. We offer generous vacation time and Holidays to reward the hard work expected. After a trial period, permanent team members can qualify for health/dental insurance. The benefits expand with further tenure to include a 401K retirement plan, and the possibility of profit sharing. This job is on-site only, with no remote work possibility.

If you think you might be a good fit for this role, please check out our TV Commercials/online videos and make sure you are laughing and smiling. A healthy sense of humor will definitely take you far at our growing company!

https://www.youtube.com/watch?v=WRgjLXrUebw

https://www.youtube.com/watch?v=Dz7NtqlHZIQ

https://www.bugasalt.com/pages/videos-2

https://www.youtube.com/watch?v=EesfhOGt9Kk

Duties and Responsibilities:

· Answer phones/emails and professionally respond to customer comments/questions on a daily basis.

· Compile daily and weekly reports for manager and team members charting progress of their work, sales, customer complaints, compliments, and/or concerns.

· Update process documents and share/store them in an organized fashion in our community SHAREFILE, an excellent lifelong career skill/resume builder.

· Maintain expert knowledge of all facets of our BUGASALT.COM website, shipping, warranty, returns policy, and retail customers.

· Achieve expert operational knowledge of all insect eradication devices, usage, parts, trouble shooting, and packaging.

· Elevate issues/problem customers to supervisor as necessary and before things escalate.

· Bring customer concerns/issues with our E-commerce website (for example incorrect pricing) to the immediate attention of supervisor/management so swift action/correction can be made (whenever possible).

· Facilitate returns/exchanges/warranty program and associated tracking/reporting documents.

· Submit end of day report tracking tickets/claim forms handled to supervisor.

· Work with supervisor to update customer canned response on an as needed (weekly/monthly) basis.

· Customize customer canned responses to ensure each concern is addressed in a manner where the customers feel as though they have been heard and are an individual.

· Lift boxes weighing around 15 pounds and pack/ship product to customers as needed.

· Must quickly develop a deep understanding of the product and how it works in order to properly respond to customer issues.

· Be willing and available for random office tasks including but not limited to organization of supplies, file organization, helping to keep things tidy in between visits from the cleaning crew, clean out the Fridge on Fridays, and/or notifying the supervisor about any supplies we are low on.

· And any other tasks or projects as may be required by Employer.

Qualifications:

· Must be able to put our customer’s needs first.

· Excellent writing/typing skills. Must be able to type at least 35 words per minute.

· Willing to work with and care for a more traditional, middle-American customer base.

· Candidates with previous experience working face to face (or over the phones) with customers preferred.

· Willing and able to follow directives/respond well to the chain of command.

· Expert attention to detail -- which will be required in order to follow protocol for canceling orders, issuing refunds, providing customer tracking and editing customer data.

· Minimum of an Associate’s Degree or higher, OR equivalent experience.

· Customer service or call center experience a plus.

· Proficient in interacting with customers to provide excellent customer service.

· Mechanical aptitude, or the willingness to learn and master how our product operates.

· Must be able to follow written and verbal instructions with precision.

· Reliable, self-motivated with the ability to work independently as well as on a team.

· Must be willing/able to work from 9AM – 5PM, 5 days per week.

· In addition, candidate needs to be available to work significant overtime hours and weekends during our busy holiday season & Father’s Day.

Job Type:

· Full-time

Benefits:

· Insurance coverage that includes medical, dental, vision, disability, and life.

· Paid holidays and generous paid time off.

· 401(k) retirement plan with an annual employer contribution.

· Additional opportunities for performance bonuses.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person

COVID-19 considerations:
Not a job where you are exposed to the public, so very low risk of COVID-19 exposure.

Ability to commute/relocate:

• Gardena, CA 90249: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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