Job description

You can G.R.O.W. with Recology by becoming a Customer Service Specialist for a small Call Center in McMinnville, OR.

• Inclusive & Diverse Culture
• 100% Employee Owned Company
• Competitive Benefits
• Paid Time Off and much more...

CUSTOMER SERVICE SPECIALIST ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO:
Answers telephone or greets customers at counter.
Provides information about collections, rates, billing, and account status promptly and correctly.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

CUSTOMER SERVICE SPECIALIST QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

High school diploma or GED required.
Bachelor's degree preferred.
Six months of related experience and/or training.
Computer programs, including Microsoft Office suite of applications.
Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism.
Effectively and productively engage with others and establish trust, credibility, and confidence.
Promote collaboration and assist others with their initiatives and efforts.
Consistently build knowledge and expertise about current job.
Listen to and build customer relationships; increase customer satisfaction and ensure commitments are met.

CUSTOMER SERVICE SPECIALIST BENEFITS MAY INCLUDE:
Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and vision.
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
Annual wellness incentives.
Employee Assistance Program (EAP).
Educational assistance.
Commuting benefits.
Employee referral program.

​​SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• customer service or related: 1 year (Preferred)

Work Location: Hybrid remote in Seattle, WA 98108

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