Customer Service Representative
Job description
Duties and Responsibilities:
- Responds to inquiries and leads in a timely manner, presents the merits of Goldfish Swim School and converts prospects into loyal members.
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using Salesforce and iClassPro booking software.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Checks voicemail and email correspondence and responds in a timely manner.
- Provides administrative support to management.
- Makes collection calls to resolve billing issues.
- Prepares student lesson schedules for use by instructors and management staff.
- Fulfills other duties and responsibilities as assigned by the Employer.
Requirements:
- Desire to work with children and make a difference
- Excellent interpersonal communication and organizational skills
- Must pass background check
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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