If you are an expert Customer Care Manager , Emerson has an exciting opportunity for you. Based in our Sidney, OH plant, you will provide outstanding customer service, lead and empower your team, and ensure the company delivers the highest level of customer service possible, while improving efficiency and morale.

AS A CUSTOMER CARE MANAGER, YOU WILL:

• Lead a multi-plant Customer Service team to ensure delivery performance and monthly ship forecasts are met.
• Implement actions as needed to meet the monthly plan, leading order management activities between plants, customers, and the sales team.
• Lead team members and all functions associated with the Customer Service department, internal/external projects team, and Customer Service support staff supervising HVACR Americas.
• Investigate customer issues, major incidents, and complaints, while providing solutions to all involved along with corrective actions where applicable.
• Improve Customer Service quality by evaluating and improving processes, establishing, and presenting service metrics, monitoring, and analyzing results, and implementing changes as needed.
• Own the internal projects team in implementing/driving projects, coordinating with Project Managers to handle material plans, assembly schedules, and post-build activities.
• Lead development of order management process improvements within Oracle, EDI, and Business-to-Business.
• Maintain processes for standard methodologies across multiple facilities for all order management activities.

WHO YOU ARE:

You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You deliver messages in a clear, compelling, and concise manner. You actively listen and check for understanding. You are decisive and make high-quality decisions, even when based on incomplete information or in the face of uncertainty.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor’s degree in a related field or equivalent combination of education and experience
• Three (3) years of experience managing projects and teams
• Ability to establish and maintain multi-level relationships within all facilities to achieve goals
• Strong root-cause analysis and problem-solving skills
• Ability to work within a production environment and lead multiple long-term and day-to-day issues simultaneously
• Legal authorization to work in the United States - Sponsorship will not be provided for this role.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• Master’s degree
• APICS certification
• Five (5) years in a manufacturing environment with a consistent track record in customer service

Flexible Work Schedule – Remote Work Options and Core Hours

We offer a work-life balance to our employees, general working hours for this position are 8 a - 5 p Eastern. We offer schedule flexibility as long as needs of customers across multiple time zones are met.

Benefits

Emerson places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, fitness center, tuition reimbursement, parental leave, and an online wellness rewards program. Immediate vacation and holiday leave are available. Employee resource groups, including a very active Diversity and Inclusion committee, ensure that the Emerson values are incorporated into everyday employee life.

Why Work in the Greater Miami Valley Area

Our facility is located in Sidney, OH, conveniently located within driving distance to several larger cities, such as Dayton, Troy, and Columbus. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.

About Our Location

Our newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressor expertise, our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location. Learn more about us!

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

No calls or agencies please.