Job description

Construction Project Manager Assistant

SERVPRO Construction is Michigan's premier disaster reconstruction company serving Kent, Ionia, Montcalm, Mecosta, Newaygo, and Oceania counties. We specialize in residential and commercial disaster reconstruction, reassuring our clients that their homes and businesses will be restored to an even better quality than before. We serve as the general contractor for these projects while utilizing the expertise of subcontractors. We strive to work seamlessly as a team to provide our clients with the highest quality of craftsmanship while keeping our relationship with subcontractors and clients at the forefront of our work.

Job Overview

As a newly established extension of SERVPRO Restoration, SERVPRO Construction is searching for a Project Manager Assistant to join our team! If you thrive in an environment where each day is different, where you enjoy meeting and interacting with new people, where multitasker is your middle name, and where you feel passionate about leading others on a team, this is the perfect role for you!

Summary

The Construction PMA is responsible for customer calls, project monitoring, tracking, coordination, estimate creation, and project audit. General office duties, such as drafting correspondence, filing, and creating reports, are also included in this role.

Primary Roles and Responsibilities

Customer Satisfaction

• Assist with customer service and management of the customer experience.
• Monitor and ensure client requirements are followed.
• Assist with scheduling all warranty activities.

Project Initiation

Enter leads/jobs into the operating system and make sure all information in the project is correct.

Schedule Construction Project Manager (CPM) initial visit with customer.

Educate customers on process.

Review and validate project file documentation.

Confirm with CPM project scope of work is complete.

Maintain customer and client communications.

Support CPMs ensuring customer and client agreement on scope and estimate.

Ensure all paperwork is complete with customer and client.

Ensure estimates are distributed to all necessary parties.

Sign up new Subcontractors and maintain insurances and licensing.

Issue POs based on project budget.

Schedule inspections with building departments.

Project Execution

• Update budgets.
• Update project schedule and timeline.
• Assist identifying and qualifying resource providers.
• Validate completed PO documentation.
• Update contract status with change orders and keep customer and client advised.
• Maintain internal and external communications.
• Maintain communication log.
• Upon project completion review file documentation and update as necessary.
• Manage collections activities.
• Perform project close-out.

Necessary Experience and Skill Set

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative, and verbal and written communication skills
• Intermediate math skills
• Experience in the restoration and/or construction industry preferred

Formal Education/Training

• High school diploma/GED
• Associate’s/bachelor’s degree preferred
• Exactimate experience a plus

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours in support of emergency services, and some flexibility in hours may be needed dependent upon the business needs.

Contact

SERVPRO Construction | SERVPRO NE Grand Rapids | Ionia & Montcalm Counties | Big Rapids/Fremont

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Have you managed reconstruction projects and coordinated with insurance companies?

Experience:

• Project management: 1 year (Required)

Work Location: In person

www.randomorbitinc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.randomorbitinc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.randomorbitinc.com is the ideal place to find your next job.