Job Summary

Reviews delinquent files to determine overall collectability while protecting the Bank's principal. When deciding appropriate collection remedy for delinquent files, ensures actions taken adhere to established procedures, company policies and industry regulations. Encourages delinquent account holders to self-cure through proper technology channels. Assists team in training other collectors and in improving procedures.

Job Duties and Responsibilities

• Reviews delinquent files to determine overall collectability while protecting the Bank's principal.
• When deciding appropriate collection remedy for delinquent files, ensures actions taken adhere to established procedures, company policies and industry regulations.
• Encourages delinquent account holders to self-cure through proper technology channels.
• Assists team in training other collectors and in improving procedures.
• Engages workout specialists regarding problem loans
• Assists with special assignments.
• Coordinates and executes letters and required forms
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Minimum Education:

• Associate's degree, or an equivalent combination of education and experience

Minimum Experience:

• 5+ years job specific work experience in banking, collections or management

Required Knowledge, Skills, & Abilities:

• Experience with loan documentation and basic legal functions; substantial knowledge of finance and banking
• Strong consumer credit skills and 3+ years in applying creditor rights laws
• Advanced knowledge of FDCPA standards and state and federal laws and regulations
• Advanced negotiation skills and the ability to work effectively under adverse and hostile conditions
• Excellent telephone etiquette and problem solving skills
• Excellent written and verbal communication skills with strong decision making and organizational skills
• Ability to work in a team environment
• Attention to detail and an ability to work and multi-task in a fast paced environment with fluctuating priorities
• Advanced knowledge of credit reporting procedures and credit reporting agencies
• Advanced PC skills
• Advanced presentation and communication skills and demonstrated ability to handle confidential material