At Ready Education, we are deeply committed to improving student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. We are a global, enterprise SaaS company with 725+ campus partners and 7M+ students in 25 countries actively using our platform.

Ready is growing rapidly, both organically and inorganically, and has successfully completed four acquisitions in the past year. We have a diverse and world class team poised for our next phase of rapid growth.

We are looking for a Campus Success Consultant to join the Ready team as a part of the CampusGroups division. We are looking for a personable, tech-savvy professional to help build active, long term relationships with our CampusGroups campus partners. Our CampusGroups division helps higher education institutions like Stanford, Cornell and MIT to engage with their students, staff and faculty communities.

Are you passionate about creating spaces for meaningful student engagement? Do you enjoy developing connections with people and helping them discover ways to achieve their goals? Are you someone who enjoys learning new things and sharing that knowledge with others? If so, this is the role for you!

As a Campus Success Consultant, you will operate as the lead point of contact post-implementation to a portfolio of campuses, building rapport and partnering with campus administrators to create goals that represent their campus’ needs and developing a plan to achieve them. A strong passion for improving user adoption and experience is a must. The ideal candidate will be a creative problem solver, have strong collaboration and communication skills, and thrive in an autonomous work environment.

You will

• Actively manage a portfolio of campuses, initiating regular communication touch points throughout the client lifecycle
• Serve as a product expert by learning and understanding product functions and technical setup needs and keeping up-to-date with trainings and new features
• Build and maintain strong relationships with key users and decision-makers across campus, monitoring overall health and proactively engaging to ensure satisfaction and maximize rate of renewal
• Prioritize the customer experience for each campus through identifying their unique needs and sharing trends and best practices, providing supplemental product trainings and demonstrations as needed
• Monitor customer metrics and product adoption rates, and develop assessment tools and strategies to proactively identify at-risk clients and devise plans to reduce contraction
• Advocate for clients within the company, communicating their needs and use cases to senior leadership and collaborating with internal teams to guide the future development of the product
• Foster client relationships with company and each other via the CampusGroups User Community and through partnering with campuses for developing additional content and shared resources
• In conjunction with Sales team, serve as active partner during the renewal process and mid-cycle license adjustments
• Support the efforts of all other teams in the company, providing valuable insight and suggestions on the needs of the clients to guide training, marketing, and product decisions

What we’re looking for

• Understanding of the needs and challenges faced by higher education today
• Excited about tackling new problems and challenges and finding creative solutions to solve them
• Data-driven and able to create stories using data
• At home in a fast-paced, ever-changing environment and can quickly adapt and learn the skills needed to succeed
• Passionate about learning and working with the latest technologies and industry trends
• Empathetic, genuine, and with a strong sense of integrity
• Humble and always willing to jump in and lend a helping hand

You are an ideal candidate if

• Have 2+ years experience in Student Affairs/Higher Education or EdTech
• Excellent written and verbal communication skills
• Willingness and ability to travel (up to 25%)
• Bachelor's degree
• Experience with student organization engagement software is a bonus

The values we live by at Ready Education

Put Student Success First - Ready Education exists to improve student success. As a Campus Success Consultant, you will work with the administrators on campus to support their successful use of the Ready platform, strategizing launch strategies and sharing best practice use cases from our 700+ campuses, always with the student at the heart of every decision.

Accomplish More As a Team - our team here at Ready is made up of passionate, hardworking people who support, care for, and challenge each other to achieve wins together. We learn from each other and embrace creative tension to ensure the best idea wins. We collaborate to solve problems together. In this role, you will work closely with the Product & Engineering team on the technical components, as well as the Customer Success team on the customer experience.

Have a Learning Mentality - we are looking for intellectually curious people who never stop learning and growing and who embrace change, which is essential at a constantly evolving tech company. You will continuously push yourself to improve and evolve.

Move Fast and Innovate - to be successful at Ready, you will need to be self-motivated and able to work autonomously. You will need to have excellent judgement and decision making skills to solve problems and move forward quickly.

What you can expect from us

• A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup
• Remote-friendly work environment: Ability to work from anywhere in North America with flexible hours, office based opportunities are available if thats what you prefer
• Generous paid vacation time
• A chance to travel while working remotely
• Continuous learning and growth culture with many opportunities to develop professionally
• Health Benefits including health, dental, life , disability insurance and travel coverage
• Participation in matching 401K plan
• Team bonding activities
• Professional development opportunities
• Home Office Set up support with a company laptop, equipment and support to set up your home office
• A chance to work with a global collaborative, friendly and diverse team
• And Company Swag!

This role is remote anywhere in North America.

Ready Education is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.